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Terms & Conditions

Purchases made on eyeprint.es (the “Site”) are regulated by the following Terms & Conditions (the “Conditions”).
The user accepts the Conditions without any limitations or reservations.
The site belongs to Expo Imagen Print & Design S.L. The products you purchase on the Site (“Products”) are sold by Eyeprint.

1. Services offered by the site

The Site offers the chance to benefit from web-to-print services (the “Services”). The price of the products are shown on the site with or without IVA (taxes). The price of this products might vary due to eventualities.

2. Product selection and purchasing method

The user will be able to proceed with the selection of products as described in the appropriate sections, by selecting them one after the other. Some images may be provided for informational purposes and could differ from the final delivered product.

3. Payments and loading of contents

The client will be able to purchase products online and carry out payments by debit/credit card, as indicated on the site, by following the instructions indicated for the chosen purchase procedure. The necessary information for payment will be forwarded, by means of cryptographic protocols, to the payment institution which has been entrusted by Expo Imagen Print and Design S.L. for electronic payments. Payments must be made in advance and only after the payment and the file has been uploaded by the customer, the selected items will be put into production. Eyeprint reserves the right at any time, at its sole discretion to not accept this payment method. In such case, the user will be contacted immediately to agree on a new payment method. Invoices are available at anytime by our customers, and will be given to the client with the job printed.

4. User responsibility for uploaded content

The selection of contents and images to be printed, as well as the obtaining authorization for their reproduction, where necessary, is the complete responsibility of the user. Eyeprint reserves the right, at any time, to stop any order which shows a clear violation of intellectual property rights of third parties or if the contents are defamatory, violent or otherwise contrary to public law and morality.  You warrant that the content and images you upload for printing do not infringe upon any rights of any third party, including copyright, trademark, right of publicity or privacy, and will not libel or defame any third party, and that you have all required rights or permissions necessary to incorporate third party material into your Products. By placing an order on this Site, you warrant that you have all necessary permission, right and authority to place the order and you authorize eyeprint to produce the Products on your behalf. You grant eyeprint the right to copy, modify, create derivative works and vectorize any uploaded content for the purpose of fulfilling your order. Moreover, you warrant that you have sufficient rights to permit eyeprint to copy, modify, create derivative works and vectorize any uploaded content for the purpose of fulfilling your order.

5. Verification of uploaded files

The eyeprint team verifies format compatibility with regards to sizes, resolution and the presence of open fonts, font verification and the conversion into paths, checking for any white overprinting and punching, as well as the conversion of Pantone colors to the best profile for the print requested (the system does not indicate Pantone Colors present in the file, but it converts them directly to CYMK). In the case the file does not conform, our professional team will block the order. In such case, the user will be advised immediately via email and asked to uploading the file once again. If the system does not reveal any problems, the file will automatically pass into production.

6. Delivery times

The delivery of products will be carried out in one of our offices in 10 working days maximum. Times are calculated starting from the uploading of the file and reception of the confirmation. Shipping and delivery are guaranteed under the terms selected on the payment page providing that the purchasing order is complete by 12:30 on the same day. Reception of files or payment confirmations after 17:30 are considered to have taken place the next working day.

7. Return, refund and cancellation policies. Minimum age requirement

Eyeprint does not proof, edit, or change your content in any way. This means it's your responsibility to review your material before you confirm and send it to print. Eyeprint will return the money in case the product given does not correspond to the specifications in the order, if it has been damaged in any way before collection by the client. Users ordering through this website must be 18 years of age or above.

Cancellations must be within an hour of the confirmation of order. Any time after that, the order will be processed and no refund will be given.

8. Liability disclaimer - products' defects

In no event shall eyeprint, or their respective licensors, suppliers, or vendors, their respective officers, directors, employees, or agents be liable for any special, incidental, indirect, or consequential damages of any kind, or for any damages whatsoever resulting from loss of use, data, or profits, whether or not eyeprint has been advised of the possibility of damage, arising out of or in connection with the use or performance of the site or of failure to provide products or services that you order from eyeprint or its affiliates, including without limitation, damages arising from mistake, omission, virus, delay, or interruption of service.